Accessibility Statement

Accessibility Statement

We are committed to making our online store accessible and usable for the widest possible audience, regardless of ability, device, or assistive technology used. We believe that everyone should be able to browse, shop, and interact with our website with dignity and ease, and we work continuously to identify and remove barriers that could prevent this.

Our commitment

Accessibility is an ongoing effort rather than a one-time project. As our store evolves — new pages, products, and features are added — we review our content and design choices to ensure they remain usable for people with a wide range of needs, including visual, auditory, motor, and cognitive disabilities.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines, published by the World Wide Web Consortium (W3C), explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. Conformance with these guidelines helps ensure that the content we publish can be perceived, operated, and understood by the broadest possible range of visitors. We continually review and improve the website to raise its level of accessibility over time.

Measures we take

To support an accessible experience, we apply the following measures across our store wherever possible:

  • Meaningful alternative text for images, so that screen readers can convey the same information to visitors who cannot see them
  • Sufficient colour contrast between text and background, along with text that can be resized without loss of content or function
  • Keyboard operability, allowing navigation and interaction with the site without requiring a mouse
  • Clear structure and plain language, making pages easier to read and navigate for all visitors, including those using assistive technologies

Ongoing improvement

Accessibility is not a fixed target, and we recognise that some parts of our store may not yet be fully accessible. Where we become aware of a limitation, we treat it as a priority and work to address it as part of our regular review process. Your feedback is an important part of this effort and directly helps us identify areas that need attention.

Reporting accessibility issues

If you encounter any barriers while using our store, or if you need content provided in an alternative accessible format, please let us know. We take this feedback seriously and will work to resolve reported issues as promptly as possible.

You can reach us at:

When contacting us about an accessibility issue, it is helpful to include the web address (URL) of the page involved and a description of the problem you experienced, so that we can investigate and respond as effectively as possible.