Refund policy

Overview

We want you to be completely satisfied with your purchase. If something isn't right, this policy explains how returns and refunds work, what conditions apply, and how to get in touch with us. It applies to orders placed through our store and should be read alongside our Right of Withdrawal terms, which set out your statutory rights as a consumer.

Return Window

You may return your order within the period shown at checkout, calculated from the date of delivery, without needing to give a reason. This reflects the withdrawal right available to consumers under applicable law. For the full legal terms governing this right — including how and when it applies — please see our Right of Withdrawal page.

Conditions for Returns

To be accepted, returned items must meet the following conditions:

  • Goods must be complete and returned in their original packaging.
  • Labels and any protective films must remain intact and undamaged.
  • Hygiene items and sealed products cannot be returned once the seal has been opened.

Please check your order against these conditions before sending it back, as items that do not meet them may not be eligible for a refund.

How to Start a Return

Starting a return is simple. Just follow these steps:

  1. Email us at contacto@luppizblog.store with your order number.
  2. We will send you a return label within one business day.
  3. Repack the goods securely, ensuring they are protected for transit, and attach the return label to the parcel.
  4. Drop the parcel off at your local postal office.

Please hold on to your drop-off receipt until your return has been processed, in case you need to confirm shipment.

Refunds

Once we have received and inspected your returned item, we will process your refund. Refunds are issued in EUR to your original payment method, and you can expect the refund to be completed within a few business days of our inspection being finalized.

Return Shipping Costs

Return shipping costs are confirmed when you request your return, so you will know exactly what to expect before sending your parcel back to us.

Questions?

If you have any questions about a return or refund, our team is happy to help. You can reach us by email at contacto@luppizblog.store or by phone at +34913642637.

Right of Withdrawal

As a consumer shopping with us from within the European Union, you are entitled to a statutory right of withdrawal. This means you may cancel your purchase and return the goods within 14 days, without needing to give any reason and without incurring any penalty, subject only to the conditions described below.

Withdrawal period

The withdrawal period is 14 days. This period begins on the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

How to notify us of your withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement — for example, a letter sent by post, a phone call, or an email. A simple return of the goods without such a statement is not sufficient to validly exercise this right.

Please send your withdrawal notice to:

luppizblog
C. de Toledo, 25, Centro
28005 Madrid, Spain
Phone: +34913642637
Email: contacto@luppizblog.store

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day withdrawal period has expired.

Model withdrawal form

If you wish to withdraw from the contract, you may use the following model form, although its use is not mandatory. You are also free to formulate your own statement, as long as it clearly expresses your decision to withdraw.

To luppizblog, C. de Toledo, 25, Centro, 28005 Madrid, Spain, email contacto@luppizblog.store:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

Effects of Withdrawal

Refunds

If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs charged to you (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement will be made without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the goods

You must send back the goods or hand them over to us without undue delay and, in any event, no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.