Shipping policy

Handling Time

Once an order is placed and payment is confirmed, our team begins preparing it for shipment right away. Orders are typically processed and dispatched within a short handling window shown at checkout. This handling period covers order verification, quality checks, and packaging, and it takes place before the parcel is handed over to our shipping carrier. Please note that handling time is separate from delivery time, which begins only once your order has left our facility.

Delivery Time

After your order has been dispatched, delivery typically takes the timeframe shown at checkout. Estimated delivery windows can vary depending on your location, the shipping method selected, and the carrier handling your parcel. While we work with reliable shipping partners to ensure timely delivery, please be aware that occasional delays outside of our control (such as customs processing, weather conditions, or carrier disruptions) may affect the estimated delivery date.

Shipping Regions

We currently ship to the regions shown at checkout. Availability may vary depending on the destination, so we recommend entering your address during checkout to confirm whether delivery is available to your location before completing your purchase.

Shipping Costs

Shipping costs are calculated based on factors such as destination, order weight, and the shipping method chosen, and are displayed in EUR during checkout, before you confirm and place your order. This allows you to review the exact cost of shipping in advance, with no hidden fees added after purchase.

Order Tracking

As soon as your order is shipped, you will automatically receive a confirmation email containing a tracking link. This allows you to follow the progress of your parcel in real time, from the moment it leaves our facility until it arrives at your delivery address. If you do not receive this email shortly after your order has shipped, please check your spam or promotions folder before contacting us.

Delays, Damage, or Loss

While we take every precaution to ensure your order arrives safely and on time, issues can occasionally occur during transit. If your parcel arrives damaged, appears to be lost, or does not reach you within the stated delivery timeframe, please contact us right away at contacto@luppizblog.store. Include your order number and, if applicable, photos of the damaged item or packaging, so that we can investigate the matter and resolve it as quickly as possible.

Questions About Your Order

If you have any questions regarding the shipping or delivery of your order that are not addressed here, please don't hesitate to reach out to us at contacto@luppizblog.store. We're happy to help and will respond as soon as possible.